The Experience indicator qualifies how an application feels to use — **Good**, **Average** or **Poor** — based on the signals reported by Kabeen agents. Do not confuse it with the **hardware health of a workstation**, which aggregates CPU, memory, storage and battery: experience is about the application, health is about the machine. ## The Experience indicator The overall experience level (**Good**, **Average**, **Poor**) is a synthesis of **two technical indicators** measured over a rolling **one-month** window: - **performance** (loading latency), measured by the LCP; - **reliability** (errors / incidents), measured by the availability rate. The level kept is **the more severe of the two**: if performance is *Good* but reliability is *Poor*, the overall experience is *Poor* (it is neither an average nor a weighting). When only one of the two indicators has data, that one determines the level; if neither has data, the experience is **Undetermined** (shown as "-" in grey). | Level | Colour | | --- | --- | | **Good** | Green | | **Average** | Orange | | **Poor** | Red | | Undetermined | Grey (insufficient data) | ### Performance (latency) Performance is based on the **LCP** (*Largest Contentful Paint*, the loading time of the page's main element). The score and value shown correspond to the **75th percentile (P75)** of the LCP over the period — in other words, **75 % of loads are faster** than this value. It is neither an average nor the maximum value. | Performance | Threshold (LCP P75) | | --- | --- | | Good | < 4 s | | Average | from 4 s to 16 s | | Poor | ≥ 16 s | ### Reliability (errors / incidents) Reliability is based on the **availability rate**: the proportion of successful requests over the period. A request is counted as an **error / incident** when it returns an **HTTP code ≥ 500** (server error); client-side errors (4xx) are not counted. | Reliability | Availability rate | | --- | --- | | Good | ≥ 99 % | | Average | from 95 % to 99 % | | Poor | < 95 % | ### Satisfaction User satisfaction is presented as a **separate indicator** in the Experience tab. Unlike performance and reliability, it **does not** enter into the calculation of the overall *Good / Average / Poor* level: it complements the reading without determining it. See [Application user satisfaction](/en/docs/guide/applications/user-satisfaction). > An application's experience (how it feels to use) is distinct from a workstation's health (its hardware state). For the latter, see [Managing workstations](/en/docs/guide/workstations/manage-workstations). ## Time spent Time spent is the application's **foreground time** during the session, timestamped. Detection depends on the application type: - **Web** application: detected via the **browser extension**; - **native** application: detected via the **process name**. > An application that runs only in the **background** cannot be tracked, since it is never displayed in the foreground. ## Average usage Average usage is the **number of distinct users** who used the application over the period, shown in the chart on the **Usage** tab. A given user is counted only once, regardless of how many times they open it (it is neither a number of sessions nor a usage time). It can be filtered along three axes: - by **team**; - by **period** (from daily to yearly); - by application **type** (Web or Native). ## Anonymization > The usage charts show the **number of distinct users**. Whether **identities** (user and workstation names) are displayed depends on the workspace's **identity tracking mode** (nominative, anonymous or forced anonymous) and on the **permission to read users**. See [Data privacy](/en/docs/diagnostics-security/privacy). ## Do not confuse **Machine readings** (CPU / RAM), transmitted as snapshots **about every 10 minutes**, measure a workstation's load. They **measure neither time per application nor application experience**. For a workstation's load and health, see [Managing workstations](/en/docs/guide/workstations/manage-workstations). ## See also - **Average activity**: the average usage pattern across a day (dedicated article in this section). - **Satisfaction**: occasional surveys aggregated per application (dedicated article in this section). - [Tracking the usage of desktop applications](/en/docs/guide/usage-tracking/desktop-tracking) - [Data privacy](/en/docs/diagnostics-security/privacy)

User Communication

User Communication Template