Subprocessors
Up-to-date list of Kabeen subprocessors: hosting providers, infrastructure services, AI providers and partners with access to customer data, including their location and role.
Last updated: 10/30/26
Version
To provide its Services, KBINE may engage subprocessors with access to certain Customer Data (each a “Subprocessor”). This page provides important information about the identity, location and role of each Subprocessor.
Terms used on this page but not defined have the meaning given to them in the Terms of Service and in the Data Processing Agreement.
Previous versions of this list remain available through the version selector at the top of the page.
Platform subprocessors
These Subprocessors are involved in providing the Kabeen platform (web console, agents and API). Data collected by the agents is hosted and processed in France.
| Subprocessor | Address | Processing activity | Data categories | Processing location | Measures adopted |
|---|---|---|---|---|---|
| Infrastructure | |||||
| Google Cloud EMEA Limited (Google Cloud Platform) | 70 Sir John Rogerson's Quay, Dublin 2, Ireland | Hosting of the platform (compute, databases, file storage, message queues), reception of agent data, anti-bot protection at sign-up (reCAPTCHA) | All Customer Data: user accounts (name, professional email address, identifier), inventory of workstations and servers, usage data, network flows, attachments, audit logs | France (Paris, europe-west9) European Union (backups) | DPA, ISO 27001 / 27017 / 27018, SOC 2 Type II |
| Elasticsearch B.V. (Elastic Cloud) | Keizersgracht 281, 1016 ED Amsterdam, Netherlands | Indexing and search of usage data, network flows and audit logs | Usage data (URL domains and paths, page titles, usage time), user and workstation identifiers, network flows, audit logs | France (Paris, on Google Cloud europe-west9) European Union (backups) | DPA, ISO 27001, SOC 2 Type II |
| Twilio Inc. (SendGrid) | 101 Spear Street, First Floor, San Francisco, CA 94105, United States | Delivery of transactional emails (account validation, password reset, invitations, weekly reports) | Name, professional email address, content of the emails sent | United States | DPA, standard contractual clauses, ISO 27001, SOC 2 Type II |
| Artificial intelligence | |||||
| Mistral AI | 15 rue des Halles, 75001 Paris, France | Default AI provider: Prism assistant, automatic discovery of applications and features, application classification | URL domains and paths, page titles, questions asked to the assistant and workspace data required to answer them | European Union | DPA, no training of models on the data, ISO 27001 / 27701, SOC 2 Type II |
| OpenAI Ireland Limited | 117-126 Sheriff Street Upper, Dublin 1, Ireland | Optional AI provider, active only if the Customer selects it for its workspace | Same as Mistral AI, when this provider is selected | United States | DPA, standard contractual clauses, no training of models on the data, SOC 2 Type II |
| Anthropic, PBC | San Francisco, CA, United States | Optional AI provider, active only if the Customer selects it for its workspace | Same as Mistral AI, when this provider is selected | United States | DPA, standard contractual clauses, no training of models on the data, ISO 27001, SOC 2 Type II |
| Firecrawl (SideGuide Technologies, Inc.) | San Francisco, CA, United States | Search and reading of public web pages for the Prism assistant | Search queries and public page addresses formulated by the assistant | United States | DPA, standard contractual clauses |
| Product management | |||||
| PostHog, Inc. | San Francisco, CA, United States | Usage analytics of the web console, error tracking, monitoring of the Prism assistant | Identifier, name and professional email address of console users, console usage events, conversations with the Prism assistant. No data collected by the agents. | European Union (Frankfurt) | DPA, ISO 27001, SOC 2 Type II |
| Intercom, Inc. | 55 2nd Street, 4th Floor, San Francisco, CA 94105, United States | Support built into the console (messaging and tickets) | Name, professional email address, identifier, organization name and industry, message content | United States | DPA, standard contractual clauses, ISO 27001, SOC 2 Type II |
Customer relationship and administration
These providers are involved in managing the contractual relationship with the Customer (communications, signature, billing). They do not receive any data collected by the agents.
| Subprocessor | Address | Processing activity | Data categories | Processing location | Measures adopted |
|---|---|---|---|---|---|
| Group | |||||
| Constellation | Bureaux de la Colline, 1 rue Royale, 92210 Saint-Cloud, France | Group relationship management, billing | Professional email address, professional address | France | ISO 9001, ISO 27001 |
| Management tools | |||||
| Scaleway SAS | 8 rue de la Ville l'Évêque, 75008 Paris, France | Hosting of Kabeen's internal management tool (customer relationship, contracts, support), delivery of customer portal access emails | Contacts' name, professional email address and phone number, communications, contracts | France (Paris) | DPA, ISO 27001, HDS |
| Microsoft Ireland Operations Limited | One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland | Email and meetings with customers (Outlook, Teams) | Professional email address, content of emails and files exchanged, meeting recordings and transcripts | European Union | DPA, ISO 27001, SOC 2 Type II |
| Slack Technologies, LLC | San Francisco, CA, United States | Communication channels shared with customers who wish to use them | Name, professional email address, content of messages and files exchanged | United States | DPA, standard contractual clauses, ISO 27001, SOC 2 Type II |
| Notion Labs, Inc. | San Francisco, CA, United States | Internal documentation and customer relationship tracking | Contacts' name and professional email address | United States | DPA, standard contractual clauses, ISO 27001, SOC 2 Type II |
| Calendly LLC | Atlanta, GA, United States | Meeting scheduling | Name, professional email address | United States | DPA, standard contractual clauses, SOC 2 Type II |
| Docusign, Inc. | San Francisco, CA, United States | Electronic signature of contracts | Signatories' name and professional email address, signed documents | European Union | DPA, ISO 27001, SOC 2 Type II |
| Yousign SAS | 8 allée Henri Pigis, 14000 Caen, France | Electronic signature of contracts (alternative to Docusign) | Signatories' name and professional email address, signed documents | European Union | DPA, ISO 27001, qualified eIDAS trust service provider |
Changes since the version of March 24, 2025
- Added: Mistral AI, OpenAI, Anthropic, Firecrawl, PostHog, Scaleway, Slack, Yousign.
- Removed: Stripe (online payment discontinued), Sentry (replaced by PostHog for error tracking), Retool (internal management tool replaced).
- Clarified: hosting location (Paris, europe-west9), European contracting entities of Google and OpenAI, Microsoft services extended to Teams, data processed by Intercom.
Updates
The subprocessors used by KBINE may change over time. In accordance with the Data Processing Agreement, KBINE informs its customers of any addition or replacement of a Subprocessor at least thirty (30) days before it takes effect. The Customer has thirty (30) days from this notice to raise a reasoned objection.