Glossary

Need help defining an IT architecture term or acronym?

We created this glossary to help you decode your IT ecosystem

A

API

A programming interface that lets two pieces of software exchange data and trigger actions in a structured, predictable way.

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AI Agent

A software system driven by an LLM that plans steps, calls tools, and acts to reach a goal — without continuous human input.

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ArchiMate

An open standard modeling language for enterprise architecture, maintained by The Open Group, complementary to TOGAF.

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B
C

CIO (DSI)

Chief Information Officer (DSI in French): the executive who runs the IT organization and the information system, aligning technology with business strategy.

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Chargeback

Effective internal recharging of IT and cloud costs to the business units that consume them, based on actual measurement.

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D

DORA

Digital Operational Resilience Act: the EU regulation that imposes strict IT resilience requirements on financial institutions, in force since January 2025.

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E

EAM

Enterprise Architecture Management: a strategic planning discipline to align business and IT landscapes.

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ERP

Enterprise Resource Planning: software to manage and integrate important business processes.

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F

FinOps

Cloud Financial Operations: the practice that aligns engineering, finance, and business to govern and optimize cloud spend at scale.

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G

GenAI

Generative AI: the family of models that produce text, code, images, audio, or video from a natural-language instruction.

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H
I

ITSM

IT Service Management: the discipline of designing, delivering, operating and continuously improving IT services so they actually fit what the business needs.

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IT Governance

The set of policies, processes, and decision bodies that steer IT investments, risk, and value, and keep the IT estate aligned with business strategy.

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IAM

Identity and Access Management: the processes, policies, and technologies that control who accesses what in the IT estate.

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ITAM

IT Asset Management: the discipline that tracks the inventory, financial value, and lifecycle of every IT asset across the organization.

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ITIL

The international reference framework for IT service management best practices, now in its ITIL 4 release.

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ISO 42001

The international standard that defines the requirements for an AI management system (AIMS), published in December 2023.

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K
L

LLM

Large Language Model: an AI model trained on massive text corpora that can understand and generate natural language.

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M

MCP

Model Context Protocol: an open standard published by Anthropic in 2024 to securely connect AI models to external tools, data, and applications.

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N

NIS2

European cybersecurity directive that extends NIS requirements to 18 critical sectors, transposed into French law in 2024-2025.

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P

PaaS

A category of cloud computing services providing a platform for developing and running applications.

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R

RAG

Retrieval-Augmented Generation: an architecture that combines information retrieval with LLM generation to produce answers grounded in verified sources.

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Rightsizing

The practice of continuously adjusting IT resource capacity (compute, storage, licenses) to the actual measured need to eliminate over-provisioning.

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S

SaaS

Software-as-a-Service: a cloud software delivery model where a vendor hosts an application and sells access to it by subscription over the Internet.

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Shadow AI

The use of generative AI tools by employees without the approval or oversight of IT, security, legal or compliance functions.

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SAM

Software Asset Management: the discipline that governs the lifecycle, compliance, and cost of an organization's software licenses.

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SLA

Service Level Agreement: a measurable commitment on the quality of an IT service, with defined indicators (availability, response time, RTO).

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SSO

Single Sign-On: an authentication pattern that lets a user log in once to access multiple applications.

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SaaS Sprawl

The uncontrolled proliferation of SaaS applications in an organization, generating hidden costs, security risks, and operational complexity.

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SBOM

Software Bill of Materials: a detailed, structured inventory of every software component making up an application, including versions and licenses.

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Showback

The practice of displaying IT costs to business units without actually charging back, providing transparency and accountability.

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T

TCO

Total Cost of Ownership: the estimation of all costs associated with an IT asset throughout its lifecycle.

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TOGAF

The Open Group Architecture Framework: the most widely adopted methodology for designing, planning and governing enterprise architecture.

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Technical Debt

The future cost of short-term technical shortcuts — in code, architecture, or tooling — that will have to be paid back to keep the IT estate moving.

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V

Value Stream

An end-to-end chain of activities that creates value for an external or internal customer. The analytical pivot of business-IT performance.

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