KGlossaire
KPI
A quantifiable measure used to evaluate success in achieving performance objectives.
A KPI (Key Performance Indicator) is a quantifiable measure used to evaluate the success of an organization, employee, etc., in achieving performance objectives. Kabeen uses KPIs to help businesses make data-driven decisions.
In the IT context, important KPIs include:
- •Availability: The percentage of time systems are operational
- •Response Time: The speed of request processing
- •Adoption Rate: The percentage of users actually using an application
- •Cost per User: Total cost divided by the number of users
- •User Satisfaction: Feedback and ratings from end users
Regular KPI tracking enables identification of trends and continuous improvement of IT services.